Terms and Conditions

Effective Date: 26 April 2025

Welcome to the official Terms and Conditions page for Student Coordinators Pty Ltd, trading as Student Consultants, located at 501/379-383 Pitt Street, Sydney, Australia 2000 (“Company,” “we,” “us,” or “our”).

These Terms and Conditions (“Agreement”) govern your access to and use of our website, services, and products (“Services”). By using our Services, you (“Client,” “you,” “your,” “user”) agree to be legally bound by these Terms and Conditions. If you do not agree, you must not access or use our Services.

We organize admissions to Colleges and Universities in Australia for both overseas and onshore students, deliver online English language classes, and assist with visa applications through our onsite Registered Immigration Consultants.

1. Eligibility

You must be at least 18 years of age to use our Services. By engaging with us, you represent and warrant that:

• You are legally capable of entering into binding contracts;
• All information you submit is true, accurate, and complete;
• You will maintain the accuracy of such information.

If you are accessing the Services on behalf of another individual or entity, you represent that you have the authority to bind that individual or entity to these Terms.

2. Services Provided

Our primary Services include:

• Admissions Services: Assisting students with applications and enrollment into Australian Colleges and Universities.
• English Classes: Providing online English language training programs.
• Immigration Consulting: Assisting students and their family members with visa applications through Registered Migration Consultants.

We act as a facilitator for students’ admissions and visa processes. We are not responsible for the final decisions made by educational institutions or government bodies.

3. Commission Disclosure

We receive commissions from the educational institutions based on the fees students pay to them. Our admissions consultation services are generally funded through such commissions, unless otherwise specified in a separate written agreement.

This commission does not increase the fees students pay to the institutions.

4. Fees and Payments

• Service Fees: Any service fees charged directly by Student Consultants (for example, for immigration consultation, English classes, document assistance) are payable in full at the time of engagement.
• Visa Processing Fees: All visa processing fees are non-refundable under any circumstances.
• Non-Refundable Fees: Our service fees are strictly non-refundable, even if the admission or visa application is unsuccessful or withdrawn.

Payments must be made using approved methods as displayed on our website or communicated during the service engagement process.

5. Refund Policy

• Admissions Services: Refunds related to tuition fees paid to educational institutions are subject to the respective institution’s refund policy. We do not determine or control these policies.
• Our Fees: Any fees paid to Student Coordinators Pty Ltd, trading as Student Consultants, are non-refundable.
• Visa Processing Fees: Visa fees payable to the Australian Department of Home Affairs and any associated processing fees are non-refundable.

It is the client’s responsibility to review and understand the educational institution’s refund policy before proceeding with any application.

6. No Guarantee of Admission or Visa

We strive to provide high-quality admissions and visa assistance; however, we do not guarantee:

• Admission into any College or University;
• Approval of any visa application.

All admissions are subject to the sole discretion of the educational institutions, and visa approvals are solely at the discretion of the Australian Department of Home Affairs. We accept no liability for any adverse outcomes.

7. Client Responsibilities

Clients must:

• Provide complete and truthful information;
• Submit all required documentation within specified deadlines;
• Pay all necessary fees promptly;
• Understand that any false or misleading information may lead to application refusal.

Failure to meet these obligations may result in withdrawal of our Services without refund.

8. Use of the Website

By accessing and using our website, you agree:

• Not to misuse the website in any way that could harm the Company or other users;
• Not to engage in unauthorized access or data collection;
• Not to upload harmful software or materials.

We reserve the right to restrict access to any user who violates these rules.

9. Intellectual Property Rights

All materials on our website, including text, graphics, logos, videos, and documents, are the property of Student Coordinators Pty Ltd, trading as Student Consultants, or used with proper licensing.

You may not:

• Copy, modify, distribute, sell, or lease any part of our materials;
• Use our branding or logos without express written permission.

Unauthorized use of our intellectual property may result in legal action.

10. Confidentiality

We respect the confidentiality of your personal information. We will not disclose client information to third parties without your consent, except as necessary to provide the Services or as required by law.

Please also review our separate Privacy Policy, which details how we collect, store, and use personal information.

11. Third-Party Services

Our Services may include references to third-party educational institutions, visa authorities, and other external entities. We do not control these third parties and are not responsible for their actions or omissions.

Use of third-party services is at your own risk.

12. Dispute Resolution

If a dispute arises between you and Student Coordinators Pty Ltd, trading as Student Consultants, we encourage you to first contact us directly to seek a resolution.

If a resolution cannot be reached, any disputes shall be resolved in accordance with the laws of New South Wales, Australia.

13. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to your use of the Services.
• Our maximum liability to you for any cause whatsoever will be limited to the amount paid by you for the Services giving rise to the claim.

This limitation applies even if we have been advised of the possibility of such damages.

14. Indemnity

You agree to indemnify and hold harmless Student Coordinators Pty Ltd, trading as Student Consultants, and its directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, or expenses arising from:

• Your use of and access to the Services;
• Your violation of any term of this Agreement;
• Your violation of any third-party rights.

15. Termination

We reserve the right to terminate or suspend access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or us.

Upon termination, your right to use the Services will cease immediately.

16. Force Majeure

We shall not be responsible for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, government actions, natural disasters, labor disputes, and Internet service disruptions.

17. Changes to Terms and Conditions

We may update these Terms and Conditions at any time without prior notice.

Updates will be posted on our website and are effective immediately. Your continued use of the Services after any changes signifies your acceptance of the new Terms.

We recommend checking this page regularly to stay informed.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New South Wales, Australia.

You agree to submit to the exclusive jurisdiction of the courts located within New South Wales for any disputes related to the Services or these Terms.

19. Entire Agreement

These Terms and Conditions constitute the full agreement between you and Student Coordinators Pty Ltd, trading as Student Consultants, regarding the Services and supersede any prior agreements, communications, and understandings.

20. Severability

If any part of these Terms and Conditions is found invalid or unenforceable, the remainder will remain in full force and effect.

21. Waiver

Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

22. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us at:

Student Coordinators Pty Ltd
Trading as Student Consultants
501/379-383 Pitt Street, Sydney, Australia 2000
Email: [email protected]
Phone: +61 411 599 385